Shipping:

• All shipments are FOB: City of Industry, CA
• Shipping cost on-line is an estimation ; actual cost might be different; published rate applied.
• Unless stated otherwise all orders under 300lbs are shipped via UPS, or Fedex Ground over 300lbs are
  shipped by common carrier.
• Shipping charges will be prepaid and billed when shipping with UPS or Fedex, you may provide your own UPS or Fedex account by enter it in the comment arear; freight collect when shipping with common carrier.
• Once a shipment has been signed for, PHOENIX TOYS AND NOVELTIES will not be responsible for any box shortage. Customer must report any shortage of boxes to the carrier.
  

Claims:

• PHOENIX TOYS AND NOVELTIES does not accept responsibility for merchandise damaged in transit. In these cases, customer should accept shipment and file a claim with the carrier.
• Products shortages or defective goods must be reported within 10 days of receipt of shipment.
• We will not acknoleged any claim that is over 60 days from invoice (wholesael account only).

Returns Authorization:

• All returns and/or deductions MUST HAVE an authorization number, which can be obtained through Returns Department or your sales rep.

• Products with price stickers, marks left from stickers, cut corners, broken bindings, damaged packing will not be accepted.
• All returns found to be shop worn or consumer damaged will be returned to you at your own expense. No credit will be issued.
• You are accountable for all returns shipping costs and for proper packing.
• Please state the authorization number on the packing list.
  
• All shipments should be sent to:
  PHOENIX TOYS & NOVELTIES
  657 South 6th Ave.
  City Of Industry, CA 91746
  
• PHOENIX TOYS & NOVELTIES reseverd the option to either replace or issue credit for defective item.