Terms & Conditions

Shipping:

  • All shipments are FOB: City of Industry, CA
  • Unless stated otherwise all orders under 300lbs are shipped via USPS, over 300lbs are shipped by common carrier.
  • Shipping charges will be prepaid.
  • Once a shipment has been signed for, PHOENIX TOYS will not be responsible for any box shortage. Customer must report any shortage of boxes to the carrier.

Claims:

  • PHOENIX TOYS does not accept responsibility for merchandise damaged in transit. In these cases, customer should accept shipment and file a claim with the carrier.
  • Products shortages or defective goods must be reported within 10 days of receipt of shipment.


Backorders:

  • Unless otherwise requested, backorders will apply.
Returns Authorization:
  • All returns and/or deductions MUST HAVE an authorization number, which can be obtained through Returns Department.

Returns and Damages:

  • Products with price stickers, marks left from stickers, cut corners, broken bindings, damaged packing will not be accepted.
  • All returns found to be shop worn or consumer damaged will be returned to you at your own expense. No credit will be issued.
  • You are accountable for all returns shipping costs and for proper packing.
  • Please state the authorization number on the packing list.
  • All shipments should be sent to:
    PHOENIX TOYS 
    657 South 6th Ave.
    City Of Industry, CA 91746
  • PHOENIX TOYS will replace or issue credit for defective merchandise.