Terms & Conditions
Shipping:
- All shipments are FOB: City of Industry, CA
- Unless stated otherwise all orders under 300lbs are shipped via USPS, over 300lbs are shipped by common carrier.
- Shipping charges will be prepaid.
- Once a shipment has been signed for, PHOENIX TOYS will not be responsible for any box shortage. Customer must report any shortage of boxes to the carrier.
Claims:
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PHOENIX TOYS does not accept responsibility for merchandise damaged in transit. In these cases, customer should accept shipment and file a claim with the carrier.
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Products shortages or defective goods must be reported within 10 days of receipt of shipment.
Backorders:
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Unless otherwise requested, backorders will apply.
Returns Authorization:
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All returns and/or deductions MUST HAVE an authorization number, which can be obtained through Returns Department.
Returns and Damages:
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Products with price stickers, marks left from stickers, cut corners, broken bindings, damaged packing will not be accepted.
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All returns found to be shop worn or consumer damaged will be returned to you at your own expense. No credit will be issued.
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You are accountable for all returns shipping costs and for proper packing.
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Please state the authorization number on the packing list.
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All shipments should be sent to:
PHOENIX TOYS
657 South 6th Ave.
City Of Industry, CA 91746 -
PHOENIX TOYS will replace or issue credit for defective merchandise.